VALENTIN CARES

The Hotel Valentin Sancti Petri is committed to reducing its greenhouse gas emissions, demonstrating its involvement in the fight against climate change by implementing actions to reduce its greenhouse gas emissions, especially in those most significant aspects:

1. By reducing its energy and water consumption
2. By minimizing the amount of solid waste generated by its operations.

Protecting Biodiversity:

We focus our efforts on minimizing the adverse impact that our activities may have on the ecosystem and natural environment, in our case, the dune ecosystem, its fauna, and flora.

Support for Biodiversity:

We develop actions and raise awareness among all stakeholders regarding the care of the Coastal Dune Environment, promoting proactive attitudes towards the conservation and development of this native ecosystem and its wildlife.

OBJECTIVES:

To achieve our purpose in 2024-2025, we aim to:

Regarding Resource Use

• Reduce the carbon footprint derived from energy consumption compared to the biennium 2022-2023 by adopting energy efficiency measures, calculating the carbon footprint from indirect emissions due to energy consumption, and contracting 100% renewable energy.
• Reduce the carbon footprint derived from water use compared to the biennium 2022-2023 by raising awareness and involving the customer in the efficient use and reuse of water.

Regarding Waste:

• Reduce the carbon footprint of waste generation by involving all stakeholders in reducing the consumption of plastic packaging and responsibly segregating different types of waste.

Regarding the Care of Dune Biodiversity:

• Link and involve stakeholders in the care and safeguarding of the dune area of the beach under our influence.
• Continue to raise customer awareness of the flora and fauna of our dune environment by helping to identify all affected species.

All these purposes are maintained with the aim of safeguarding and protecting the biodiversity of the natural environment and reducing the carbon footprint.

Hotel Valentin Sancti Petri maintains its commitment to the protection and respect of Human Rights, including the protection of minorities and vulnerable groups such as children, adolescents, and women.

This commitment includes the prevention of:

• Discrimination
• Exploitation
• Harassment
• Abuse, and promotion of fair treatment.

As a guideline for behaviour to ensure global human rights standards, we become an active agent for the protection and safeguarding of these rights within our sphere of influence and according to their degree of impact.

"Respecting human rights" means compliance with local legislation on human rights and the Universal Declaration of Human Rights of the United Nations.

Protecting human rights means taking proactive measures or having procedures in place to ensure that our company does not interfere with the human rights of anyone, nor does it practice any form of discrimination.

Hotel Valentin Sancti Petri respects human rights and will not tolerate any form of exploitation, harassment, abuse, or discrimination based on a person's nationality, sex, ethnicity, or beliefs.

Furthermore, within this formal commitment, we aim to convey respect for these rights among our guests, suppliers, and other stakeholders.

Hotel Valentin Sancti Petri is committed to being a responsible member of our community.

Hotel Valentin Sancti Petri pledges to ensure that our tourism activities have no negative impact on the community and continuously seek ways to ensure that local residents benefit from our presence.

Hotel Valentin Sancti Petri is committed to being a good neighbour and supports the improvement and preservation of the local beach heritage and its surroundings.

Being a "responsible member of the community" means minimizing any negative impact of our activity and proactively seeking protection against harm and active pursuit of improvements.

Hotel Valentin Sancti Petri demonstrates its commitment to preserving cultural richness and local customs and ensures the provision of locally sourced products (farm-to-table).

OBJECTIVES:

To achieve our purpose in the biennium 2024-2025, we intend to:

• Ensure that the local community has access to essential services, facilities, and resources, and that traditional access rights are preserved.
• Consult with the local community on issues that may affect their lives, ensuring that their viewpoints are considered in business decision-making.
• Ensure that the property does not sell any historical or archaeological products.
• Actively decide to purchase goods and acquire services from local suppliers.
• Promote customer visits to local attractions, such as monuments and historical sites of cultural interest, and encourage them to experience local culture, traditional food, history, and local customs.
• Actively collaborate with any local private or public initiatives linked to native culture and traditions.

Hotel Valentin Sancti Petri expresses its commitment to consistently offer a high level of quality. Our commitment leads us to ensure that quality is consistent in all aspects of our services, involving our staff in this commitment by systematically adhering to our quality procedures.

The main objective for Hotel Valentin Sancti Petri is to comply with quality assurance procedures as tools to:

• Establish a sequence of activities that guarantee consistency in service.
• Identify and correct any incidents or complaints before they become more difficult to resolve.
• Focus on service efficiency, reduce costs, and achieve maximum customer satisfaction.

We aim to encourage customers to share their experience with us through feedback on internal questionnaires, social media, or directly with the Customer Service within Hotel Valentin Sancti Petri.

In this way, they will inform us about the service they have received, the quality offered, and their overall enjoyment of their stay. To achieve this, we intend to:

• Provide employees with tools to detect potential negative or positive comments about the establishment.
• Gather feedback and the action taken.
• Have a clear process to demonstrate how the success of these changes is monitored.
• The best practices for quality assurance would mean having a detailed manual that addresses all different aspects of your business and describes how quality is monitored, maintained, and improved in each area and who is responsible.

This would mean setting clear and effective guidelines for:

a) Identifying which parts of your service will be monitored; for example, front of house, food and beverage, housekeeping, etc.

b) Agreeing on how to measure the quality of service provided.

c) Measuring the quality currently delivered.

d) Defining objectives for improvement.

e) Implementing changes and listening to results.

The Hotel Valentin Sancti Petri is committed to the "well-being of our staff."

At Hotel Valentin Sancti Petri, we commit to treating our staff fairly and respecting labor legislation by providing a safe and protected working environment.

The well-being of our staff is important to us, so Hotel Valentin Sancti Petri is committed to respecting all labor laws and human rights.

Treating our staff "fairly" includes the following:

• Respecting labor legislation.
• Providing fair wages.
• Providing a safe working environment.
• Preventing discrimination, harassment, and abuse.
• Offering equal opportunities for training, development, and professional advancement.

Regarding occupational safety and health, we commit to "Complete Health Status," as defined by the World Health Organization, which encompasses physical, mental, and social health.

We commit to achieving a high level of Occupational Health and Safety above regulatory requirements.

We commit to the "well-being of our staff" within the company, integrated with its activities and decision-making.

These commitments are consistent with our human resources management policies, ensuring consultation and participation of our staff, as well as necessary training and information.

Hotel Valentin Sancti Petri is committed to safeguarding children and will always report any suspicion of child exploitation or abuse.

We do not tolerate the abuse or exploitation of children. We will always report to the authorities any suspicion of child exploitation or abuse.

Hotel Valentin Sancti Petri is committed to supporting children and young people.

Every year, we offer an educational internship program for young people seeking careers in the tourism sector.

The four main objectives of this policy are:

1. Ensure the safety of children.
2. Protect children from manipulation, exploitation, and abuse by individuals or organizations within our hotel.
3. Safeguard the reputation of children.
4. Prevent individuals or organizations that abuse children from staying or infiltrating our hotel.

Hotel Valentin Sancti Petri is dedicated to preventing and protecting children from any form of abuse, whether physical, sexual, emotional, or neglect. It also includes other forms of mistreatment such as harassment, corporal punishment, grooming (manipulating a child to gain their trust), and exposure to or use in pornography, witchcraft, ritual abuse, spiritual abuse, and harmful traditional practices.

This policy is intended to guide our customers worldwide so they understand the importance of child safeguarding issues and assume their legal and ethical responsibilities regarding this policy both inside and outside our facilities.

This policy is binding for all staff of Hotel Valentin Sancti Petri and all its areas and departments. It is also binding for our customers and users, including visitors.